As stay-at-home orders are lifted and states begin to reopen, healthcare is starting to get into the rhythm of a “new normal” with COVID-19. While rebounding outpatient volumes are refreshing, some providers are still in dire straits, and health plans will continue to face challenges in risk adjustment and quality of care.
Fortunately, there is a solution—a PCP-centric approach to risk adjustment and quality. As we enter the second half of the year, health plans can aggressively support their PCPs to close gaps in care and improve risk adjustment revenue through continued use of telehealth and more targeted member engagement.
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